Recently moved my department over to a separate internet connection from what we had been using. Running into an intermittent problem where outbound traffic from office communicator (phone calls) seems to be getting a little garbled at the termination point where the handoff is made to the telco.
At this point, I have a 10 MB internet connection with less than 10 people on the network. Dont really expect the problem to be on our side. Is there anything that I can do in terms of Modular Policy Framework configurations to help the MS Office Communicator calls be as good a quality as possible ?
There should not be any issue with the BW for 10 MB shared to just 10 people. You can try out with the policing the traffic for communicator.
Make sure that SIP is included in the global policy inspect.
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I suggest the following:
- Enable Netflow to get a good understanding of what sort of traffic is the traversing link.
- On your switch interface that connects to the inside interface of the ASA rate limit less important traffic such as web browsing and FTP.
- Enable SNMP and monitor the bandwidth consumption on your outside interface.
- Check both the inside and outside interfaces of your firewall for any errors.
No matter what people tell you, please don’t use Quality of Service (QoS) at the workstation level with OCS. What you really need here is to enable the Cisco ASA Priority Queuing feature. Please refer to this URL for further details
https://supportforums.cisco.com/docs/DOC-1230. Paste these configs here, and let me know how it goes.
access-list ACL_DATA permit ip any any
match access-list ACL_DATA
match dscp ef
police output 10000000
service-policy PM_VOICE interface outside
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