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NAC agent does not recognize windows updates

matt-wright
Beginner
Beginner

I am having an issue with windows update through the NAC agent (clean access).  I recently installed updates on my computer, but after the restart, it still prompted me with the "Download updates from microsoft" prompt.  However, there are no updates to download, I am 100% up to date, and clicking the update just locks up the agent and it does nothing.  I have let it run for 4 hours and no change.  My agent version is 4.7.2.10 and I am running Windows 7 64 bit.  I have tried uninstalling the updates in various ways, system restoring, etc, and nothing works.  Most computers on the network are experiencing no problems while others have the same issue.  I have attached a log file in .zip format if it needs to be in another format please respond.

Thanks,

Matt

1 Reply 1

Faisal Sehbai
Rising star
Rising star

Matt,

Is this for all machines or certain ones?

From the logs you provided, this snippet is interesting too:

Package type is WSUS but check is against a rule

Are you linking your WSUS requirement with a rule? If so, can you un-link it, since WSUS doesn't need to be linked with a rule.

HTH,

Faisal

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