Nac Agent recognizes wrong OS

[jtaylorlbc]

I have a windows 7 laptop where the NAC agent thinks it is windows XP. It is failing the NAC checks because it wants service pack 3 to be installed. Has anyone ever had this issue or know where the NAC agent checks for what operating system it is?

Worse comes to worse, I will reinstall windows 7 but I was wondering if anyone could supply any insight for me?

[drc001 · Accepted solution]

Johnathan,

We've run into this problem before. Check the Properties for the NAC Agent executables and make sure that compatibility mode is not set to Windows XP.

Doug