Not able to login IPS through GUI mode

[tejeu_tejeu]

Hi,

I have upgraded the engine version of IPS-4240-k9 from " 7.0(2)E4 to "Engine Version 7.0(4) E4 ", after the upgradation i am able to login through SSH(putty) but if i try to login through GUI Mode it showing "Please wait while IDM is loading the current configuration from sever" after 100% loading it giving error as

"errSystemError-ct-sensorApp.454 not responding,please the check the system processes

The coonect to the specified IO::clientPipe failed"

For this error i have rebooted the IPS, but still i am facing the same error. Kindly help me to resolve this issue

Regadrs,

Tejesh

[Farrukh Haroon · Accepted solution]

Hello

Try downgrading the sensor using the following procedure:

http://www.cisco.com/en/US/docs/security/ips/6.0/configuration/guide/idm/dmImage.html#wp1044573

If it solves the issues, try installing one more time. If the issue still persists, I would suggset to open a TAC Case. This is not a known issue AFAIK.

Regards

Farrukh

[tejeu_tejeu]

Hi Farrukh,

Thanks for your valuable suggestion, can i get a command to start "Analysis engine" in IPS-4240-k9.

Regards,

Tejesh

[Farrukh Haroon]

Hello Tejesh

To restart the analysis engine you need to:

1. Setup a 'service' account on the box
2. Login with the service account
3. SU to root  using "su -"
4. Type the same password as the service account for root logon
5. Restart the CIDS services using

        /etc/init.d/cids restart

        OR

        /etc/init.d/cids stop

        /etc/init.d/cids start

Regards

Farrukh

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