Problem on booting to my Cisco ASA 5505

[rc00000011]

Hello ;

I face a problem with my cisco ASA 5505 firewall . When I connect my console cable to the firewall the firewall load the startup setting and stop untill the copyright . Icn't access to the firewall to view the configuration . I boot also with Rommon but i face the same problem . Anyone have an idea to this issue and can help me ? 

The cisco image is : asa842-k8.bin

Processor memory 348127232, Reserved memory: 62914560

I found an error also in the Rommon when i add boot startup-conf :

Error 15: File not found

unable to boot an image

I don't know why this issue appear !

Thank you for your cooperation!

[Marvin Rhoads]

Your ASA software image is either missing or damaged.

You need to follow this procedure to recover it.

[rc00000011]

Hi;

Thank you for your response . I did all the steps to upgrade form ROMMON but after loading the image . The cisco asa  don't access to "cisco-ASA#" . It still boot to the recent image . Should i do an erase to disk before ??

Thank you for all helps 

[Marvin Rhoads]

Please clarify what you mean by "boot to the recent image".

Do you get any kind of prompt after proceeding past rommon into the boot process?

It might help if you log your console session and post the entire boot process (starting from power on) here.

[rc00000011]

Hi, 

The previous image installed in cisco asa is asa842-k8.bin.
I do the upgrade to asa916-4-k8.bin but the firewall always when i do boot running-conf, it boot to asa842-k8.bin with the error "Cannot find running-conf

Error 15: File not found"

You will find in the attachment an file of the instruction of the upgrade . After the upgrade i don't get "cisco-ASA#" . While , when i did boot "running-conf" the cisco asa boot to asa842-k8.bin !!

You will find also in the attachment the file of "boot running-conf".

Should i do erase disk?

Thank you for your cooperation!

Best Regards

[Marvin Rhoads]

The error that we are seeing:

i2c_write_byte_w_suspend() error, slot = 0x0, device = 0x40, address = 26 byte count = 1. Reason: I2C_UNPOPULATED_ERROR

...indicates a hardware failure. Specifically it is the PoE hardware controller.

So, the hardware is faulty / failed. There is no software work around.

You need to have a new one via support contract or, if there is no contract, buy another used one.

[rc00000011]

Hi;

Thank you very much for your cooperation. But my cisco ASA firewall was working fine with no recent changes. I don't know how it infected . My cisco ASA 5505 is covered with a smartnet ? what should i do to resolve this issue.Should i raise a TAC case?? what they will do , they will replace the firewall??

[Marvin Rhoads]

"infected" = software issue due to effect of new software being introduced to the system. Your ASA is not infected.

Your ASA has had a hardware failure. One of the integrated circuit chips has failed. That can happen over time due to things like solder joints failing due to normal thermal shrinking and expanding at the points where it attaches to the internal system board.

If you have current Smartnet support contract coverage for that ASA then, yes - they will send a new firewall to replace the failed unit if you open a TAC service request and share the same information with them that you attached earlier.

[rc00000011]

Hello;

Thank you very much Marvin for your cooperation !