Reset my PIN number without the current PIN

[dia.foley]

Dear Sir,

I can not reset my PIN because to do so I must have my current one and I can't remember what it was.  I can't find anything on your website or in the manual.  All speak to changing your PIN when you know the current one.  HELP!

[Marvin Rhoads]

What product are you asking about?

[dia.foley]

I am asking about the Cisco Phone- Model CP 8945. 

Thank you.

Dia Foley

[Marvin Rhoads]

If you want to reset just the phone the procedure is listed in detail here:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8941_8945/10_0/english/admin_guide/P415_BK_AA30369C_00_adminguide-8941-8945-10_0/P415_BK_AA30369C_00_adminguide-8941-8945-10_0_chapter_01101.html#task_0CFCBC5B761C339FEF8094F5CAD0A371

If you need to reset your user PIN (like for voice mail) and you don't have the current one then the CUCM (Cisco Unified Communications Manager) administrator needs to do it from the server side.

In case your admin doesn't know the procdure, here it is:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_5_1/ccmcfg/bccm-851-cm/b08user.html#wp1028321