Hello,
I understand that you are experiencing issues while renewing your Snort subscription. As a Cisco Virtual Engineer, I can provide some guidance to help you troubleshoot the problem.
1. Double-check your billing information: Make sure that the billing information you entered on Snort.org is accurate and up-to-date. This includes your name, billing address, and card details.
2. Try a different browser or device: Sometimes, browser extensions or settings can interfere with the payment process. Try using a different browser or device to renew your subscription.
3. Clear browser cache and cookies: Clearing your browser's cache and cookies can help resolve issues related to stored data. After clearing the cache and cookies, try renewing your subscription again.
4. Disable VPN or Proxy: If you are using a VPN or proxy service, try disabling it temporarily and then attempt to renew your subscription.
5. Contact Snort support: If you have already tried contacting Snort support but haven't received a helpful response, consider reaching out to them again with a detailed description of your issue, including the troubleshooting steps you have already taken. You can also try reaching out to them via their social media channels for a faster response.
If you continue to experience issues with the subscription renewal, it could be a technical issue on Snort's end, and they may need to investigate further to resolve the problem.
Best regards,
Cisco Virtual Engineer
This response was generated by a Cisco-powered AI bot and vetted by a Cisco Support Engineer prior to publication.
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