Sourcefire Technical Support

[rdeerinwater]

I am currently in the middle of a proof of concept for Cisco IPS could anyone weigh in on the support they provide. I am sure the sale folks would say they provide the best support under the sun. I am more interested in what the everyday user experiences from Support. Any comment would be appreciated. This is not meant to bash the support I would like just just know a general feeling of the cummunity.

Thanks

[Dan Lukes]

Sorry, Feedback Forum is dedicated to other topics. See description for details.

Assuming the IPS is Intrusion Prevention Systems/IDS I moved your question to related forum.

[Marvin Rhoads]

Support formerly provided by Sourcefire has earlier this year been moved into the Cisco TAC support process. I find the Cisco TAC call center a but more process-bound as they are there to verify your entitlement and get your service request into the right queue.

Assuming you're talking about FirePOWER / FireSIGHT- related IPS products, you will still end up with a lot of the same folks you would have when you called the Sourcefire tech support line and got their call center in Columbia Maryland, USA.

I've found the support to be uniformly excellent, both pre- and post-Cisco acquisition of Sourcefire.