01-22-2023 11:27 PM
Hi All,
FTD rebooted unexpectedly and since then we are seeing that the FTD prompts System is coming up... Please wait... message for at least 10 to 15 times before letting me enter any command. Is this any bug or any other issue. I can see the firewall is up since 1 day and it is in cluster. Both cluster members prompts the same when i login. Do i need a TAC case to be raised for this? Or reboot is required again?
Regards,
Sanjay S
01-23-2023 12:50 AM
Are you able to access the CLI? If yes check the following in expert mode:
expert
pmtool status | grep -i gui
Check if there are any partitions are full:
sudo df -Th
02-16-2024 05:55 AM
I have same problem as well in HA Mode. Its been 24 hours the Devices didn't come UP.
FTD 1120 v7.2.4.
02-16-2024 06:07 AM
As this is quite an old post I would suggest creating a new post for your issue. include what version you are upgrading from and what version you are upgrading to. Also go to expert mode and navigate to /ngfw/var/log/sf/ find the directory for the software version you are upgrading to and CD into it, then do a tail -f status.log or just less status.log and see if there are any notable errors.
But a couple of things, is the "system is coming up" seen when connected to the console port or on an SSH session? If it is seen on the SSH session, try connecting to the console port and note what output you are seeing there.
If you are able to access the console issue the commands I posted above:
expert
pmtool status | grep -i gui
Check if there are any partitions are full:
sudo df -Th
It might be that the FTD needs a reboot, but before pulling the power on the device I suggest opening a TAC case and have them verify.
Tag me in the new post you create and we can continue this discussion there.
02-16-2024 08:14 AM
Thank You for replying Marius.
My issue is resolved by Hard Rebooting both the Devices.
I Powered off both FTD's and Powered-On the Active FTD first, after five minutes the secondary one.
Thank You
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