Task completed -- Adding device to CSM

[mahesh18]

Hi Everyone,

i was able to add the asa to csm 4.3 by  add device from network.

ASA  is in production

After  https connection was successfull it asked  me to create ticket for that step

i created ticket need to know why this ticket creation is necessary?

also after that i started to discover the device and it added the device with  warnings.

And below is tab that shows

generate report

Need to know should i clickon generate report?   

Last small  window i have is task completed.

It says for security contexts to appear  in device selector you must submit the current activity.

Do you want to submit the current activity  now.

it has option yes  or no

Should i click on yes?

Need to know if i do all the steps above will it cause any config change on ASA?

Thanks

[Marvin Rhoads]

It sounds like you did not disable workflow and ticketing. These are set globally for all users and sessions in the Configuration Manager menu for Configure Security Manager.

"Device with warnings" output usually indicates there are a couple of lines in the parsed configuration that CSM doesn't quite understand. "Generate report" will give you a report output explaining exactly what was and was not parsed successfully.

"Submit actiivty" is another indicator that you have workflow enabled.

[mahesh18]

Hi Marvin,

I checked workflow is disbaled but ticketing is enabled.

Is it ok to disable the ticketing  on the CSM?

Will i lose something if ticketing is disbaled?

Best regards

MAhesh

[Marvin Rhoads · Accepted solution]

Ticketing is used primarily in multi-user environments to allow different users to keep track of one another's work. It can also optionally interface with an external ticket system like Remedy or Service Now.

For instance, if one user has started work on an ASA configuration and plans to implement it at a later time, the ticket will show subsequent users that the configuration is, in effect, "checked out".

For single user or very small shops, ticketing (and workflow) is not commonly required.

[mahesh18]

Many thanks  Marvin

Best Regards

Mahesh