05-27-2022 06:57 AM
Hi Team,
we are getting below error while deleting the user from GUI.
Error : Error deleting user
Also i have tried to delete from CLI using below command
usertool.pl -D username
getting error " unable to delete the user while they are logged in "
I also tried to add the user in CLI using " useradd " command but getting error " useradd : group '1000' does not exist "
i surprised that that user only shown in GUI not CLI(/etc/passwd & /etc/shadow)
Device model : Firepower 7010
please suggest how i can proceed further to delete the user.
05-27-2022 09:07 AM
can anyone help for this
05-27-2022 02:16 PM
Have you tried rebooting the device?
You will probably need to open a TAC case to get this sorted as most of the common troubleshooting tasks have already been performed.
05-30-2022 03:31 AM
Yes, device has rebooted but still issue same.
05-30-2022 11:10 AM
You could try to reboot into single user mode (interrupt boot process as if you were doing admin user password recovery) and then remove the user while in that mode.
05-30-2022 03:48 AM
please check if any policy are applied on the user that you are trying to delete. remove every policy from user and try..
Thanks,
Jitendra
05-30-2022 04:25 AM
There is no policy applied to that user.
05-30-2022 05:11 AM
Please open Tac ticket let see if founded bug and tec provided any workaround for this.
Thanks.
Jitendra
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