Unable to delete user from GUI

[amitkhadechamp]

Hi Team,

we are getting below error while deleting the user from GUI.

Error : Error deleting user 

Also i have tried to delete from CLI using below command

usertool.pl -D username

getting error " unable to delete the user while they are logged in "

I also tried to add the user in CLI using " useradd " command but getting error " useradd : group '1000' does not exist "

i surprised that that user only shown in GUI not CLI(/etc/passwd & /etc/shadow)

Device model : Firepower 7010

please suggest how i can proceed further to delete the user.

[amitkhadechamp]

can anyone help for this

[Marius Gunnerud]

Have you tried rebooting the device?

You will probably need to open a TAC case to get this sorted as most of the common troubleshooting tasks have already been performed.

[amitkhadechamp]

Yes, device has rebooted but still issue same.

[Marvin Rhoads]

You could try to reboot into single user mode (interrupt boot process as if you were doing admin user password recovery) and then remove the user while in that mode.

[Jitendra Kumar]

please check if any policy are applied on the user that you are trying to delete. remove every policy from user and try..

Thanks,

Jitendra

[amitkhadechamp]

There is no policy applied to that user.

[Jitendra Kumar]

Please open Tac ticket let see if founded bug and tec provided any workaround for this.

Thanks.

Jitendra