Unable to upgrade GEODB in FMC 6.2

[Rock29]

Unable to upgrade the GEODB in FMC 6.2. It's failing. Can anyone please suggest. where to start the troubleshooting step by step.

Device

ASA 5516-X with FirePOWER services

[Rob Ingram]

@Rock29 when did it stop? what error messages do you get?

6.2 is a very old version, my initial thought was this field notice - https://www.cisco.com/c/en/us/support/docs/field-notices/721/fn72103.html not sure it is related, as no mention of Geodb updates. Regardless it's worth upgrading/patch FMC.

[Rock29]

Thanks Rob, What is the recommended version that we can upgrade for 6.2.  Can you please share the upgrade path as well

ASA5516-X running 9.12(4)30

[Rob Ingram]

@Rock29 bear in mind I'm not saying that field notice applies to you, I just recommend you upgrade in general.

ASA 5516-X supports up to FPS version 7.0.6 and therefore you can run up to the latest version of 7.3 on the FMC. https://www.cisco.com/c/en/us/td/docs/security/secure-firewall/compatibility/management-center-compatibility.html

You'd have to perform an interim version upgrade from FMC 6.2 to 6.6, then upgrade to the higher 7.x version (ideally). https://www.cisco.com/c/en/us/td/docs/security/secure-firewall/upgrade/device-manager/710/upgrade-fdm-710/upgrade-threat-defense.html

[Rock29]

Hi Rob,

Thanks for sharing all these details. Tried to upgrade firewall. but it keeps failing after readiness check to any of interim version. 

error screenshot attached for your reference. 

[Rob Ingram]

@Rock29 I think you should log a call with TAC to troubleshoot this issue.