Unable to upload wizard successfully

[Michael Rodriguez]

Hello,

  ASA 5505 working ok...... But trying to check if there are any updates,  Usually the message is something like: "No updates available".

ASA Ver: 9.2(2)4

ASDM Ver: 7.3(1)

Mem: 512 MB

Tools> Check for ASA/ASDM updates > Enter user code and password

Popup message: Update Error - Unable to upload wizard successfully.

-----------------------------------------------------

Result of the command: "sh ver"

Cisco Adaptive Security Appliance Software Version 9.2(2)4 
Device Manager Version 7.3(1)

Compiled on Tue 29-Jul-14 22:39 by builders
System image file is "disk0:/asa922-4-k8.bin"
Config file at boot was "startup-config"

ciscoasa-flbk up 4 hours 12 mins

Hardware:   ASA5505, 512 MB RAM, CPU Geode 500 MHz,
Internal ATA Compact Flash, 128MB
BIOS Flash M50FW080 @ 0xfff00000, 1024KB

----------------------------------------------------------

Any ideas?

[Marvin Rhoads]

I just ran it fine on a 5512-X with ASA 9.2(2)4 software and ASDM 7.3(1)101.

I chose ASDM 7.3(2) and it downloaded from Cisco and uploaded to the ASA just fine. Relaunching ASDM upgraded my local launcher instance (as expected) and it loaded fine

[Michael Rodriguez]

Hello,

  Great to know it should work, but as mentioned I am at:

ASA Ver: 9.2(2)4

ASDM Ver: 7.3(1)

Would like to get to ASA Ver 9.3(x) if possible via wizard.  

Thanks again,

Michael

[Marvin Rhoads]

9.3(x) is not released for the 5505 platform.

Still, the wizard should give you the option of ASA 9.2(3) or ASDM 7.3(2) - both of which are available.

Can you login to cisco.com with your userid and see the ASA software directly? The following link should steer you there:

https://software.cisco.com/download/release.html?mdfid=280582808&flowid=4377&softwareid=280775065&release=9.2.3&relind=AVAILABLE&rellifecycle=&reltype=latest

[Michael Rodriguez]

Hello,

  Yes, logged in to Cisco and noticed I missed quoted the Ver. 9.3(x).

Thank you for the support.

Michael

[Marvin Rhoads]

Is your ASA's configured DNS server reachable and resolving software.cisco.com?

A quick "ping software.cisco.com" from the ASA cli should verify that.

[Michael Rodriguez]

Ping Results:

Type escape sequence to abort.
No source specified. Pinging from identity interface.
Sending 5 TCP SYN requests to 72.163.4.154 port 443
from XXX.XXX.XXX.XXX, timeout is 2 seconds:
?????
Success rate is 0 percent (0/5)

 
Type escape sequence to abort.
No source specified. Pinging from identity interface.
Sending 5 TCP SYN requests to 72.163.4.154 port 80
from XXX.XXX.XXX.XXX, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 49/49/49 ms

[Marvin Rhoads · Accepted solution]

It looks like your connectivity and credentials are OK. I've verified independently that the function works with that revision of ASDM.

I know Cisco uses Akamai's content delivery network for software distribution. So the target IP address that is used will vary according to the region you're coming from. 

I'd recommend opening a TAC case to report the issue if it persists in your area.

[Michael Rodriguez]

Hello and thank you again for your support,

Have a Happy New Year!

Michael