I am trying to upgrade our version 4.1-5-S190 sensor to version 5. I am trying to do this through VMS 2.3 and am receiving error message
Sensor X: Signature Update Process
The update of the sensor X failed during the update script process, msg=An error occurred while trying to get the configuration file TrustedCertificates from the sensor. err=(Error occurred while communicating with 1.1.1.1: Operation timed out: connect)
An error occurred while running the update script on the sensor named X. Detail = The update of the sensor X failed during the update script process, msg=An error occurred while trying to get the configuration file TrustedCertificates from the sensor. err=(Error occurred while communicating with 1.1.1.1: Operation timed out: connect)
IPS 5.x sensor update complete.
Syncing local MC database as user "System".
MC database sync complete.
When I try to updgrade from the CLI it times out.
I have verified the firewall settings, and am actually able to successfully push minor signature updates out through the MC. I have rebooted the sensor, and checked the space (15+ gigs free), same error.
The major update to version 5 shows it has a signature version of IPS-K9-maj-5.0-1-S149. What is causing the timeouts, and will I have to downgrade the sensor to a version below 149 for this to take? The upgrade looks like it is about 30 MB, and it is going over a slow WAN link. I have tried to change the ftpTimeout and I receive ambiguous command when doing that in conf t, ser host, net, ftpTimeout 1200. Is there another problem here that needs to be addressed?
