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Using the Reset Button on a ASA5550

rarrendol
Level 1
Level 1

I am working on a cisco asa5550, when I connect to the console port and turned it on this is the only thing I see (Booting system, please wait...
 ) and nothing else happen after that it runs all day long but nothing else is displayed.

I am trying to reset it to factory default by pressing the "reset button" but nothing happens either.

Please help.

Thanks,

1 Reply 1

nspasov
Cisco Employee
Cisco Employee

Hi there! I have ran into this issue before and it was down to a bad RAM stick. If RMA is an option I would start there and reach out to TAC. If RMA is not an option then I would suggest you open the ASA, remove one of the RAM sticks and try to power it on again. Repeat the process for the rest of the RAM in the box. 

I hope this helps!

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