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User receives a Corrupt ANI Database error message when trying a backup

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Core issue

A fatal error message occurs on Asynchronous Network Interface (ANI) database while running Back Up Data Now, as shown:

"ERROR(484): Fatal error: Database ani corrupted. Backup failed:..."

Resolution

Reinitialize the ANI database tables as shown:

The -restore option deletes the existing ANI database, not just the contents. A new ANI database is created.

For Windows server, perform these steps:

  1. Open command prompt.
  2. Issue the C:\>net stop crmdmgtd.
  3. Go to $NMSROOT\campus\bin\, where $NMSROOT is the Ciscoworks      installation directory. By default it is C:\Program Files\CSCOpx.
  4. Execute perl reinitdb.pl -restore.
  5. Execute C:\>net start crmdmgtd.

For Solaris server, perform these steps:

  1. Open the command line.
  2. Execute /etc/init.d/dmgtd stop.
  3. Execute cd /opt/CSCOpx/campus/bin.
  4. Execute ./reinitdb.pl -restore.
  5. Execute /etc/init.d/dmgtd start.

After performing this procedure, wait five minutes for the processes to start properly, and determine if this has resolved the problem.


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