Core issue
A fatal error message occurs on Asynchronous Network Interface (ANI) database while running Back Up Data Now, as shown:
"ERROR(484): Fatal error: Database ani corrupted. Backup failed:..."
Resolution
Reinitialize the ANI database tables as shown:
The -restore option deletes the existing ANI database, not just the contents. A new ANI database is created.
For Windows server, perform these steps:
- Open command prompt.
- Issue the C:\>net stop crmdmgtd.
- Go to $NMSROOT\campus\bin\, where $NMSROOT is the Ciscoworks installation directory. By default it is C:\Program Files\CSCOpx.
- Execute perl reinitdb.pl -restore.
- Execute C:\>net start crmdmgtd.
For Solaris server, perform these steps:
- Open the command line.
- Execute /etc/init.d/dmgtd stop.
- Execute cd /opt/CSCOpx/campus/bin.
- Execute ./reinitdb.pl -restore.
- Execute /etc/init.d/dmgtd start.
After performing this procedure, wait five minutes for the processes to start properly, and determine if this has resolved the problem.
