Showing results for 
Search instead for 
Did you mean: 
Jose Rosales
Level 1
Level 1


Cisco Attendant Console TSP install.


Cisco Unified Communications Manager 9.1.1

Attendant Console 9.1

Windows server 2008 32-bit

Steps to configure the TSP.

1.Go to Call-manager Administration page.

2.Select the Application > Plugins > Find.

3.Click on the icon to the left of the Cisco TAPI 32-bit Client. Take into consideration that Cisco TAPI 64-bit Client is supported from Callmanager release 8.5.1

4. Open the TSP file you downloaded from CM in your windows server (run the installation using the Administrator account) and follow the on screen instructions to complete the install. Ensure that multiple instances of the tsp are Not selected:

Click ‘Next'

Make sure that Cisco CTIManager and Cisco AXL Web Service services are running on the callmanager servers that you are going to set in the next configuration prompt. Also make sure that the application user has the this role "Standard AXL API Access" assigned.

Click ‘Next'

Click ‘Next'

TSP will install.

8. Reboot.

9. Go to Start > All Programs > Cisco TSP > Cisco TSP Configuration > Configure >  Choose Advance Tab > Change “Provider Open Completed Timeout” to 300”)


11. Make sure all "Gateway, Service and Park devices" (CTI ports) show registered with Callmanager. Go to Callmanager Administration page > Device > Phone.

12.Make sure that all "Queues" (CTI route point) show registered with Callmanager. Go to Callmanager Administration page > Device >  CTI Route Point.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: