Buy or Renew
Buy or Renew
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Create a new article
978
Views
0
Helpful
0
Comments

User is unable to browse the Internet by name

TCC_2
Level 10
Level 10

‎06-22-2009 06:08 PM - edited ‎03-01-2019 04:17 PM

Core Issue

The most common reason for this problem is a misconfigured Access Control List (ACL) that is denying Domain Name System (DNS) traffic.

Resolution

Verify that hosts are able to browse the Internet by IP address. Use the IP address in the URL rather than the DNS name. If this works, verify that User Datagram Protocol (UDP) port 53 is permitted through the ACL.

For more information on understanding ACLs, refer to the Configuring IP Access Lists.

Labels:
0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents