I am writing to inform an issue with the recent support case manager portal for when a new case is attempted to be created.
When we try to create a new case the portal now leads us to a check entitlement section for which it requests a serial number
as input in the field, however the access key provided in the AppDynamics license account section is not considered valid input
in the field due to which we cannot proceed to the second and third step of creating the case.
Any guidance on how we can access the serial number? We have also tried contacting @Sherlock for assistance but have yet to receive a response.
