Defected CBS350

[chaoliu]

Is my switch under warranty?  if yes, what steps to take to get the replacement?

s/n: PSZ262319EG

[liviu.gheorghe]

Hello @chaoliu ,

you can check here: https://cway.cisco.com/sncheck/

Hope this helps.

[liviu.gheorghe]

I was able to access the site and the CBS 350-8T-E-2G with S/N: PSZ262319EG is not covered by a support contract or warranty.

[chaoliu]

But from this website it says, it has limited lifetime warranty.  The switch is totally dead, no light.  The same power supply is working find for other switch. 

Cisco Business Switches FAQ - Cisco

Q.  What is the warranty?

A.  Cisco Business switches come with a Limited Lifetime (CBS350, CBS250 and CBS110 series) or 3-year warranty (CBS220 series). If there are any hardware defects, Cisco will replace the product upon receipt of the defective device. In addition, the warranty includes free access to technical support during local business hours, 8 hours per day, 5 days per week, for a period of 1 year from the original date of purchase. Software bug fixes are available for the life of the products.

Cisco Business 350 Series Managed Switches come with an Enhanced Limited Lifetime Warranty (ELLW), which provides next-business-day advance replacement where available in addition to the standard coverage in LLW.

Product warranty terms and other information applicable to Cisco Business products are available at https://www.cisco.com/go/warranty.

[liviu.gheorghe · Accepted solution]

Then you are lucky - get in touch with the Cisco partner or distributor from which you bought the switch and request a replacement.