Cisco Logistics Support Center - Contact Us

[jacwells@cisco.com]

You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).

Need help? Contact us by Phone or Email.

North Americas Phone: 1800 553 2447 Option 4 Email: lmo-help@cisco.com

Europe Phone: +31 20 485 4200 Option 4 Email: emear-lsc@cisco.com

Asia Pacific/India Phone: 61 2 8446 7411 Option 4  Email: apac-lsc@cisco.com

Greater China Phone: +86 400 810 8886 Option 4 Email: gca-lsc@cisco.com

Japan Phone: +81 3 6738 5696  Email: jpn-lsc@cisco.com

Latam Phone: 001 888 443 2447

 Need Technical assistance? Please Contact our TAC Department by visiting Cisco Worldwide Contacts.

Other Contacts

DOA Email: doa@cisco.com  LInk: http://www.cisco.com/web/ordering/cs_info/or3/o31/ordering_transactional_customer_service_contacts.html

Returns  Phone: 1 800 553-6387 Email: cs-returns@cisco.com

[mfiluzeau]

Hello, we have a problem to update the address and the name of one of our customers for a return of defective material.

We have a message : Company name is not valid.

The RMA Number is 88947191 

The final adress is :

EURODEP
Zac de Mitry Mory

rue Copernic

77290 COMPANS

FRANCE

[sameermunj]

pathetic response from cisco logistic on RMA 88409220 

4 hour RMA not reached even after 24 hours

ETA changed twice and still the device has not reached.

[Sonny_Adiwira_Sidik]

Dear Cisco Team,

kindly advice for the arriving of replacement unit from Case Number  684401397

Thanks

Prasetia

[sagundet]

Hello,

The RMA is 89050439.

We have not received RMA parts as expected ETA is Jun 26. 2018 17:00.

Can you please address the query and let us know , when will reach the RMA.

Regards

sagundet

[mfiluzeau]

Hello,
Could you tell me what equipment RMA carries?

For me I had only one client with a broken switch and he returned the material:

RMA : 88947191
SR# : 684263443
PID : WS-C2960S-48TS-L
QTY : 1
Date Received : 4/17/18 8:46 AM

[henrique.simoes]

Dear Cisco Team.

We did not receive the equipment from the RMAs:

88483683

88483681

Can you help us please?

Thank you

[bin wang]

Dear Cisco Team.

We did only receive one of the two replacement equipment from the RMAs:

The RMA number from meraki is:3151150. 

Cisco sort number is: 88486759

Can you help us please?

Thank you

[swatray]

HI Team,

Can you please look into solving the below RMAs and try NOT TO change the FE every single day?

89117143<http://tools.cisco.com/support/serviceordertool/orderDetails.svo?orderNumber=89117143>

89123267<http://tools.cisco.com/support/serviceordertool/orderDetails.svo?orderNumber=89123267>

89125570<http://tools.cisco.com/support/serviceordertool/orderDetails.svo?orderNumber=89125570>​

Best Regards,

[sagundet]

Hello Team,



Kindly check, I hope you are contacted wrong person and this SR is not for our project.



SR Number is : 684869038

Re: Cisco Logistics Support Center - Contact Us<>

HI Team,

Can you please look into solving the below RMAs and try NOT TO change the FE every single day?

89117143<>

89123267<>

89125570<>​

[toc-emn]

Hi,

can you please update us on the RMA number is 89125640

we suppose to receive the switch on 6th of August.

thanks,

[KB22]

Hi Team,

We have a tricky situation here and need to understand from logistics team as to what has been shipped to the customer. Take a look at the below grid:

RMA#	Old SN	New SN	Contract#
88937792	52A24535	12A21232	93676710
88937811		52A16869	Not covered

Customer claims that they don’t have neither of the above New SNs, instead they have SN# 52A21232.

Now,  could you please let us know who would will be able to advise on these RMA bookings and replacement shipment?

Regards,

Keerthiga B 

[VItalii]

Have not access to RMA 89148951 by the case 685015817 

[OlehSerdiuk2170]

good day.

I can not issue RMA
problem with writing a company
writes an error Company Name is not Valid

RMA (800593047)

[abhishek tignath]

RMA # 802897756

Please proceed as URP.

And please confirm the Part serial number and logistic deatils.