Community Live webinar recording
Webcast session of Wednesday March 1, 2023. Duration: 1h 30min
Learn how our digital experience combines the deep knowledge of thousands of Cisco engineers, our unmatched data set, along with AI, machine learning, and automation, so you can dynamically meet your business needs. Get the right information and guidance at the right time, to maximize your Cisco investments and accelerate innovation.
Content related
Introduction to Guided Workflow
Guided Workflow is a new addition to case creation in Support Case Manager to augment the Intelligent RMA Experience.
The objective of Guided Workflow is to to collect all pertinent case and RMA details to AUTOMATE RMA creation during Case Creation, avoiding the "Customer Handoff" email, therefore speeding up the RMA process. Read more
For more information, visit the Online Tools and Resources section.
If you have questions or have technical issues with Cisco products, please browse Cisco Community.
