Customer lost ability to use API's

[William Giannattasio]

Hi Experts!

Our customer expressed the API's they were using stopped working.

They supplied a list of the API URL's the were using is there a way to verify the following?

If they lost access, how, something expire?

If the URL's are still viable or where are the updated URL's? Do we need to correlate the old URL's to the current API URL's?

The docs state user types must have SNTC which I know they don't have but were using this so has anything changed in the last 5 years that pushed the SNTC requirement?

Thanks in advance!

[Torbjørn]

The legacy API endpoints should still be available, so my guess would be that this is an authorization issue. You will need to provide more details regarding the endpoints in question for us to be able to provide better answers. You can find the documentation for the support APIs(both old and new) here: https://developer.cisco.com/docs/support-apis/introduction-to-cisco-support-apis/

I think the entitlement related questions might be best suited for a non-public forum since the topic is enforcement of entitlement or customer specific non-standard entitlement. You can try asking supportapis-help@cisco.com or an appropriate internal channel.