Arris Surfboard SBG7580-AC compatible?

[ejh.lps]

I changed the DNS settings in my router per the instructions on the OpenDNS website. When I checked the 'welcome' website, it initially said I was using OpenDNS. However, when I checked it again, I now get the Oops page. I've restarted my router/modem and my computer a couple of times, and still get the Oops page when I test it. 

I submitted a request to support to find out if my router is compatible with OpenDNS. Has anyone else had this experience? What else should I try?

Thanks.

EJ

[rotblitz]

Copy & paste the complete plain text output of the following diagnostic commands to here:
nslookup -type=txt debug.opendns.com.
nslookup -type=txt which.opendns.com. 208.67.220.220
nslookup whoami.akamai.net.

[ejh.lps]

Hi Rotblitz,

Before I do that, I should mention that I changed the settings in my router and my computer (Ethernet) back to Comcast's servers. Before I carry out the above commands, should I put back the OpenDNS Primary and Secondary DNS settings in the router and the computer?

Thanks,

EJ

[rotblitz]

Yes, definitely. However, router should be sufficient. And computer should be set to DHCP.

[ejh.lps]

I changed the router settings, and made sure that the computer is set to automatic DHCP.

Here are the results:

nslookup -type=txt debug.opendns.com
Server: cdns01.comcast.net
Address: 2001:558:feed::1

opendns.com
primary name server = auth1.opendns.com
responsible mail addr = noc.opendns.com
serial = 1582494140
refresh = 16384 (4 hours 33 mins 4 secs)
retry = 2048 (34 mins 8 secs)
expire = 1048576 (12 days 3 hours 16 mins 16 secs)
default TTL = 2560 (42 mins 40 secs)

nslookup -type=txt which.opendns.com. 208.67.220.220
Server: resolver2.opendns.com
Address: 208.67.220.220

Non-authoritative answer:
which.opendns.com text =

"r6.den1"

nslookup whoami.akamai.net
Server: cdns01.comcast.net
Address: 2001:558:feed::1

Non-authoritative answer:
Name: whoami.akamai.net
Address: 76.96.47.211

[ejh.lps]

Forgot to mention that I did not restart the router after I made the changes to OpenDNS settings. Should I have done that?

EJ

[ejh.lps]

After making those changes, I went to the Welcome screen. Now it says that I am using OpenDNS. 
This also happened the first time I made the changes in my router, but it only lasted for a short time.

Also wanted to mention that I am using the OpenDNS Updater app, but it says I am not using OpenDNS.

EJ

[rotblitz]

You‘re clearly using Comcast‘s DNSv6 service, not OpenDNS.  I suggest you configure IPv6 with DNS addresses from this list:
::ffff:d043:dedc   ::ffff:d043:dcde   ::ffff:d043:dede   ::ffff:d043:dcdc

[ejh.lps]

I just refreshed the Welcome page on OpenDNS. now it says I am not using OpenDNS.

EJ

[ejh.lps]

I have not idea who Charter is--I'm a Comcast customer. I didn't even know I was using DNSv6. 

I'm not familiar with the choices you gave me. Does each choice start with :: ? 

EJ

[rotblitz]

I meant Comcast, of course. I suggest you stop your communication stream and do what I proposed.

[ejh.lps]

Sorry-I misread your earlier post. You did say Comcast.

I'm not sure where to put the addresses you listed. There are 3 sections on the IPV6 screen--LAN Setting, DHCP Settings, DHCP override. 

What do I put in where? Do I use all of the addresses you listed? One? I'm sorry, but I'm not understanding what you want me to do.

EJ

[rotblitz]

I said that: DNS addresses. And you use as many addresses as there are DNS server fields.

And note, I do not know your router, I know OpenDNS. Contact your router support if you need assistance for it.

[ejh.lps]

Sorry to bother you, rotblitz. It seems like you are impatient at this point.

I know you don't know my router. If you want to give it a try, I can show you which page I'm talking about so you can tell me what to put where.

[rotblitz]

Fine, then you know you can do what I suggested. I‘m confident you will succeed.