Block page does not appear

[marcelofares]

Hi.

Lately the page that I customized to be shown if any user tries to access some inappropriate content, is not showing. My DNS is OPENDNS free.
When I try to access a porn site for example, it doesn't , but it doesn't, show the custom error page stating the block. Does anyone know how to solve?

[rotblitz]

Ensure that you enabled block page customization.

[marcelofares]

Page customization is enabled.

[rotblitz]

Copy & paste the complete plain text output of the following diagnostic commands to here.

nslookup -type=txt debug.opendns.com.
nslookup whoami.akamai.net.

[marcelofares]

[rotblitz]

This is not plain text, but a screen shot. Regardless, this looks good.

What is shown instead of the customized block page? Is it the standard OpenDNS block page or just a browser warning?

[marcelofares]

Mate, dont show nothing. It just tries to access it but does not access it or show any error pages. Just try to open the page until timeout

[rotblitz]

Ah, I understand now! This may help:
https://support.opendns.com/hc/en-us/articles/227987007-Block-Page-Errors-Installing-the-Cisco-Umbrella-Root-CA

[marcelofares]

But in the past it was not necessary to install any certificate for the error page to be displayed. What has changed now?Imagine this scenario. Do you want to deploy OPENDNS free on a public WIFI network, and select some basic filters for simple navigation protection, how will I install certificates on each device that I don't even have the pose for, let alone know about?

[marcelofares]

This is the only certificate I have installed.

[rotblitz]

Not sure why you insist in the block page appearing. The important thing is that the related domain is being blocked.

Beside this, I ran out of ideas.

[marcelofares]

Yes, I agree with you that, the important thing is to block, but it would be more complete (beautiful) if the error page was shown, which was not even before.

[apolom]

Same here. Browser keeps trying to load page but gets ERR_CONNECTION_TIMED_OUT.

nslookup results for x-rated sites is OK: Example: www.xvideos.com translate as address 146.112.61.106. Reverse lookup for above address is Name: hit-adult.opendns.com.

ping reaches openDNS DNS servers but does not reach hit-adult.opendns.com.

MH

[rotblitz]

Nobody of us other users can help you here. You must raise a support ticket, link “Submit a request” above.

[marcelofares]

Yes, I still have the same problem too. I know that the best of all, is that the filter is working even though it doesn't show the blocking page, but it would be better for the page to be shown even to inform the user that the page is not classified as reliable / released on this network.