10-02-2023 11:20 PM
I’ve found that blocking no longer works on my Apple devices. Possibly since upgrading to iOS 17, unsure. I can confirm that my DNS server is giving the devices the IP address of the OpenDNS landing page, but somehow they’re still loading the pages that should be blocked. I have Apple Private Relay turned off (as it’s known to break OpenDNS) and have blocked proxies/anonymisers in OpenDNS. I do have “Limit IP Address Tracking” on on my Wi-Fi connection as it’s the default setting, and has always still worked before. Even turning it off doesn’t help. Any ideas where to look further? I don’t have the ability to sniff traffic on my gateway, but I guess that would be the next thing to try.
10-04-2023 04:07 PM
Hello,
Please create a support request so the problem can be diagnosed completely.
10-05-2023 07:20 AM
I have the same issue since my ipad/iphone is on iOS17.
Do I also need to create a support request?
10-05-2023 07:32 AM
10-05-2023 10:43 AM
Thanks Darren1234, I have logged a ticket too
10-06-2023 05:04 AM
Got the same (prompt) response, this was my reply:
Hello Reg, did that and it didn't make any difference. Seems that option only works with native mail and safari app by the way. I tried it with both safari and edge, no luck.
Regards,
Richard
11-10-2023 11:47 AM
I have the exact same issue on all my Apple devices. Were you ever able to get a resolution?
11-10-2023 12:28 PM
No. I sent some diagnostic data to Umbrella as requested and haven’t heard anything since, despite requesting an update.
11-13-2023 06:43 PM
Hello,
What is the request number. I can advise what is happening with the support request if you provide the support number.
11-13-2023 10:52 PM
Reg, it’s 1664509. Thanks.
11-13-2023 10:55 PM
Hello,
Our level 2 support team is looking into this.
If you do not hear back please let us know soon.
11-30-2023 08:06 AM
What is the status on this? I have the same issue. It blocks internetbadguys.com OK on my ios17 but NOT any porn sites.
11-30-2023 04:07 PM
Hello,
Our level 2 is currently still looking into the root cause of this problem.
12-13-2023 06:29 AM
Hello,
Any updates on this? I have the same issue.
Thanks,
CA
12-13-2023 05:24 PM
Hello,
Is this occurring with one browser (such as Safari) or with any browsers you try (i.e. Chrome, MS Edge, etc.)?
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