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Cannot login to opendns from my smart phone

bmitchell1
Level 1
Level 1

I can log into opendns from any computer, laptop, surface, etc, but for some reason I cannot log in to my account when trying from a Samsung Galaxy S7 Edge.

3 Replies 3

rotblitz
Level 6
Level 6

Any error message or other evidence?  Did you try with another browser, not Chrome?

bmitchell1
Level 1
Level 1

I have tried from 4 diffetent browsers on my phone. Chrome, the samsung browser, microsoft and some other. Keeps telling me my user name or password is incorrect, however, they are the same credentials I use to sign in from any regilar pc. The only thing that I can figure is that it isn't accepting rhe special character required in the password. I have had that issue before with a totally different website login.

rotblitz
Level 6
Level 6

I'm afraid that nobody can help you here.  Better you open a support ticket with OpenDNS.  They will have to look into their server logs.
https://support.opendns.com/hc/en-us/requests/new