No response from support ticket - not assigned after 2 days?

[tbreeze]

I have an open support ticket from 3/21/16 (3 days ago) that STILL is not assigned to an engineer.  I have updated the ticket, and even send an email to support@opendns.com.  Seems everything goes to the bit bucket.  My ticket is #207702.  I understand I am a "free" customer but your SLA says someone will get assigned within 24 business hours.  This is a simple change I would do myself, but when I try your system says that you have to make the change.

I would appreciate some response here.

[rotblitz]

Yes, they seem to be crowded with quite a lot of tickets recently. A ticket of mine took a week to be handled...

"when I try your system"

I hardly believe you can try my system if you know at all what and where my system is... ;-)

"I would appreciate some response here."

You got it, from another user.  You'll get it from OpenDNS through your ticket.  If they're in trouble working the ticket queue, there's no way to monitor also the forums, else your ticket would have to wait even longer...

[danicheu]

Hi tbreeze!

rotblitz is correct - we've been experiencing quite a high load of issues coming in to us in the last few weeks. However, we'll get to your ticket as soon as possible in a priority sequence and the issue will be responded to. Thanks for your patience on this!