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154
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0
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5
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One of my networks shows "inactive".

hartzler
Level 1
Level 1

On my dashboard I see this:

support.opendns.com_hc_user_images_XF3kiWiI5_RX4n7qFJhMvA.jpeg
I've rebooted my modem and router several times. I performed a DHCP release and renew several times.
I continue to show inactive on my home network. Is there a solution?
5 Replies 5

reham1
Cisco Employee
Cisco Employee

Hello, 

Please create a support request so we can troubleshoot this problem fully.

hartzler
Level 1
Level 1

The problem was that my IP address was being used by someone else. After I unplugged my modem for several hours and plugged it back in, I was assigned a new IP address which solved the problem.

reham1
Cisco Employee
Cisco Employee

If that happens again please create a request or supply your IP address and we can work on this for you.

mohameld
Level 1
Level 1

I have the same problem too

reham1
Cisco Employee
Cisco Employee

Hello, 

We suggest that you create a support request so we can troubleshoot the problem completely.