Our domain is flagged as malware through OpenDNS, resulting in some of our clients being unable to visit our website or send us email. We are not blacklisted on any publicly available blacklist reporting sites, nor listed on OpenDNS's own PhishTank.com site. I have asked support and they can't tell me any details of why we have been listed as malware, nor any method of removing us from the internal/proprietary malware list. We can't have every prospective client ask their IT Depts to whitelist us before emailing or visiting the website.
The free OpenDNS DNS servers (208.67.222.222, et al) do not block our site, so it is only OpenDNS customers that have this issue. Thus there is no way for us to check if we are being blocked or when the issue is resolved.
What is the method of removing or monitoring our invalid malware flag other than "support"?
There are reports in these community forums of other reputable (dailymail.uk and others) sites that have been incorrectly flagged. Seems like there are enough problems with OpenDNS's overreach of controlling DNS lookups that there may be cause for a class action of online slander/reputation damage. Anyone know of a class forming for this?
