Strange people I don't know are asking to unblock porn websites?

[blunoz]

I have OpenDNS installed on my router at home.  I'm on a business trip to Tennessee with my laptop, and all of a sudden I've received 3 emails in the past 24 hours from people I don't know via the OpenDNS system asking me to unblock pornographic websites and asking why I am blocking their home networks.

One guy wrote, "Message from Ron S____:
I'm getting messages on both my PC's that sites are being blocked by "my network administrator."  These are my personal computers and I don't have a network administrator.  Stop blocking my access whoever you are."

The same guy later wrote back and said the websites are being blocked on his phone, too, and asked me to stop blocking his web access.  I have NO idea who any of these guys are or why OpenDNS is blocking their home access and sending the notifications to ME as if I were their network administrator.

Anyone know why this is happening or how to stop it?  (Not that I'm really that upset to be blocking someone's access to porn, but I'd rather not be getting the hate emails asking me to unblock them.)

[tgr82]

Id check your "active connections" to your router as soon as you get home.

Either they are using your net via wifi, or someone else has used your email address as the contact for someone else's OpenDNS account settings..

[tgr82]

You could log into your Internet Provider via the web, change your router password that connects to them (given no one else is at your house and needs access to the net) it will mean your router wont connect to the outside world until you update the password saved on your router or you change it back with your ISP

[rotblitz]

@blunoz
"I'm on a business trip to Tennessee with my laptop"

Do never ever install the OpenDNS Updater (or another) on a roaming device like your laptop!  Uninstall it!  You have registered the guest network's IP address with your OpenDNS dashboard home network now, and people are bound to your OpenDNS dashboard settings now.

"all of a sudden I've received 3 emails in the past 24 hours from people I don't know via the OpenDNS system asking me to unblock pornographic websites and asking why I am blocking their home networks."

They get your block pages and related form, using it to complain that you block and censor their internet access.

You do not have the right to hi-jack others' networks!  OpenDNS is only for networks you own, not for your devices in other networks.

"Anyone know why this is happening or how to stop it?"

You know now what you did to make it happen.  For the time being either delete your network at https://dashboard.opendns.com/settings/ or remove all content filtering, so that the people can use the internet as they want.

[rotblitz]

And successfully ignore anything what tgr82 said.  ;-)

[tgr82]

Hahaha.. Hey... it wasn't that bad..

[rotblitz]

No, it wasn't bad, but unfortunately totally unrelated and irrelevant, i.e. not helpful, but misleading. 
You better had entertained us with your last holiday adventures or so instead to not cause bigger damage...  ;-)

[ahoncian]

Hi Blunoz,

We were able to look up your account and noticed that your IP address has been switching back and forth between two different IP addresses. If you happen to have the IP Updater installed on your laptop, please quit the application. What is happening is that your network in the OpenDNS Dashboard is set with someone else's public IP address. Because they are also set up with OpenDNS, their networks are being filtered by your settings. 

Do you by chance have a static IP address? Because we noticed that for the past few months, your account has been consistent with an IP address ending with 216.157. Then the IP address will update throughout the day between 216.157 and other different IP addresses. Please contact your service provider to confirm if your home is set up with a dynamic or static IP address. 

If you have a static IP address, the IP Updater is not needed and can be uninstalled from your computers. If you do have a dynamic IP address, please install the IP Updater on a computer that is always connected to your home network. If that is not an option, be sure to disable or quit the IP Updater program so that it doesn't update your account while you're away from your home.

Best regards,

Anthony Honciano
Customer Support Representative
OpenDNS, Inc