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trying to login to netgear parental controls

Hello I have two different usernames while trying to log in to parental controls using Netgear Genie and neither works. On https://netgear.opendns.com/devices.php it is yomama73 and I get the message

This account doesn't have any Netgear devices associated with it

If you have not yet configured the Live Parental Controls feature on this device please do so with the Management Utility found on the CD that came with your router or download it now

 

on OpenDNS I'm logged in as rcross1

 

on Netgear Genie I get the message There was an issue signing in, please make sure you're connected to the internet and try again.

2 Replies 2

rotblitz
Level 6
Level 6

This has been reported more often recently.
https://support.opendns.com/entries/52764780
https://support.opendns.com/entries/97316258

You need to open a support ticket.  We other users cannot help here in this public community forum.

Hello, Thank you for your quick response. I have read previous posts on this along with your reccomendations and have sent an email.