Unable to enable dynamic IP update on my managed networks

[glen3]

Hi all,

I have created my network, set up the web content filtering options, but when I try to select 'Enable dynamic IP update' and click APPLY, the tickbox goes blank. I can't select it and save. Anyone having this issue or am I missing something?

Thanks in advance!

Glen

[smbruner]

Same issue.

[rotblitz]

Me too.  Did you raise a ticket?

[glen3]

No, I'm not sure how to do that...  I have raised a request, but not sure if that is what you mean?

[rotblitz]

Yes, this is it.

[glen3]

.

[rotblitz]

This link is accessible by you and staff only, not by other users.

Btw, it could well be that the issue is a display error only.  The networks seems to be updated nevertheless, although the check mark is not shown.

[glen3]

I've tried to set the setting and when using the sync app, it complains that no networks are able to be updated.  I think if you already have the setting set, you're OK, but when you're trying to add a new one, the issue is there.

[glen3]

Exact wording of error:-

'You don't have any networks enabled for Dynamic IP Update.  Enable Dynamic IP Updates in your OpenDNS account'

[izzyisolde]

i'm having same problem

[KC.Mailroom]

I'm having same problem. Opened a support ticket.

[msarband]

Hello everyone,

We are aware of this issue and are currently investigating. We will respond with further details once we have more information. We thank you for your patience and understanding.

Best regards,

[lguarin1]

Same error.

[msarband]

Hi,

Thank you everyone for your continued patience. We have identified and resolved the issue where Dynamic IP updates were not able to be enabled on the Dashboard. The ability to set a network to dynamic on the OpenDNS Dashboard is now fully restored.

Regards,