Whatsapp web blocked

[linzak]

1 week ago web.whatsapp.com stopped working on the network where I have OpenDNS DNS.

I made several tests and I verified that it is OpenDNS, since I put another DNS (google) and it worked without problems.

I have not added categories related to Whatsapp

I added the Whatsapp.com, web.whatsapp.com and whatsapp.net to the whitelist and it still does not load the web page.

what else can i do? or is it and OpenDNS setting?

Thank you and I look forward to hearing from you.

[reham1]

Hello,

Please create a support request so we can troubleshoot the problem thoroughly.

In that support request please download and run our diagnostic tool via the support article below from a computer that is experiencing the issue. When the test starts it will ask you if you want to enter in a domain to test. In this field type in ***web.whatsapp.com***.

***After the test completes, copy and paste the Diagnostic number into this ticket***. If you are experiencing difficulties copying the URL from the diagnostic tool, please use the steps at http://www.take-a-screenshot.org to take a screenshot of the diagnostic tool after it finishes.

https://support.umbrella.com/hc/en-us/articles/234692027-Umbrella-Diagnostic-Tool

The following link - (https://support.umbrella.com/hc/en-us/articles/234692027) provides more information regarding the diagnostic test.

In addition, can you please run the Extended Test in ***https://dnsleaktest.com/*** and provide us with a screen capture (http://www.take-a-screenshot.org/) of the results.