All contracts assigned, but no information visible

[EvaldasOu]

Hi guys,

In our company, my colleague (with administrator rights) has assigned our customers contracts to me.

However, when I go to https://tools.cisco.com/RPFA/profile/list_csm_contracts.do and choose a contract, in the new page I see only this message:

"No records retrieved for display. The item was not found, is in an inactive status, or has access issues. Please modify and resubmit your search."

Do you know where could be the issue?

Thanks!

[quangldoan]

Hi EvaldasOu,

Although the contracts have been assigned to the profile, they are not reflected in CSCC tool (CSCC tool is 'the new page' that you said). The address is as follows:

https://apps.cisco.com/CustAdv/ServiceSales/contract/submitAdvancedSearch.do?method=loadAdvSrchResults&serialNumbers=

In order to view all information of the contract on CSCC tool, you need to do the following steps:

1. At the CSCC tool, click on 'open a case' in the upper right corner. You will be connected to 'My Cisco Workspace'.

2. Choose 'open a case' tab, click 'please select', choose 'manage a service contract'  then 'request contract access' then ' cscc & sms3 view contract access'.

3. click on 'continue' button. At 'Access type?' choose 'acess by contract/ serial#'.

4. After that you write all information at the required fiels and click on 'submit' button.

The Profile Management Team will response you soon.