CCW has its own dedicated support line.
In the USA and Canada, you can call 866-428-9596 (5 am - 5 pm Pacific Time).
You can also open a case directly using the URL below. (It will add a CCW support portlet in your cisco.com workspace.)
https://www.cisco.com/cisco/psn/web/redirectworkspace?action=add&portletId=cep.wsrp.portlet.customerservicecentral&target=workspace&catalogpage=false