Hi
Wondering if anyone can help provide suggestions on how to resolve the issue that I am having in CCW-R (Cisco Commerce Workspace – Renewals) where I am not able to download contract info by Contract ID?
My company is a Cisco partner. I have followed up with Customer Service for this issue and they are unable to help with this issue unless I am able to get access to the BID (Bill-to-ID) of the contract.
I am stuck as my company's Cisco BID administrator cannot grant me access to the BID as I am running projects and can only grant me access to specific contracts related to my projects. The best that I can do now without BID access is to enter the serial number one by one which unfortunately the downloaded contract info do not have start dates.
Previously I was able to access the contract info in CCSC (Cisco Service Contract Center) when I have entered the Contract ID provided by my purchaser without request for access to BID or specific contracts from my BID administrator.
However, seems that this functionality is broken since Cisco retired CCSC which was migrated to CCW-R. Probably it is related to how CCW is setup and we are also having issue to access shared orders after it has been booked and Customer Service says the same thing that we need access to BID.
