As I can configure services Voice / Chat zimbra 8

[dvilchez01]

Hello how are you? I need your help to configure in the zimbra recent version 8 service voice / chat, it is necessary to configure the voice urls, and Presence call but I have no idea where to get them, the company worked with a telephone plant Cisco but do not know where to get these urls, thanks for any help you can give me

[rsaeks]

I would be interested in this info as well.

I looked in the documentation on Zimbra for the configuration URLs and used:

Voice URL: https://OurUnityServerIP

Call URL: https://OurCallManagerIP/webdialer/services/WebDialerSoapService70

Presence URL: https://OurPresenceIP:8082/presence-service/users

But none of those seem to work.  They return "An error occured when accessing your voicemail account" even though this is the same username / password I use with https://OurUnityServerIP/inbox, no device is configured when clicking on a phone number, and no presence since I can't generate the session token.

[epasqualotto · Accepted solution]

As I search some docs about this integration but I can't find nothig complete I decide to write the steps that I follow in this page:

http://www.netspin.it/en_zimbra_8_Cisco_UC_integration

I hope it can help.

P.S. for your problem with

"An error occured when accessing your voicemail account" try to access with the user on http://ip_unity/ciscopca/

[rsaeks]

Wow - that is great.  The sticking point I was running into with Zimbra was the Proxy URLs not being set.  Once I entered in that, the webdialier function got working.  I haven't had luck getting presence to view in the email client, however.

[dvilchez01]

Thanks this was what I needed, and I could configure zimbra presence.

[rsaeks]

David -

Was there anything extra you had to do for presence?  I added in the proxy URL to our presence server, created an application user with the 6 roles, have a session presence ID and am using the URL

http://CUP_SERVER:8082/presence-service/users for the presence server.

The status I show is always unknown for the contacts.  They are set as XMPP with user@domain that we see in our contact info.  We are on CUP 8.6.4.12900-2.

[dvilchez01]

rsaeks

In my case the only users that I appear with the status "unknown" are those to which his account has not been enabled on the Presence Server. We have 9.1.1.10000-8 CUP. I did not have to do any other way than suggested by epasqualotto.

[rsaeks]

Once a Proxy URL was added into Zimbra specifying the port, that looked to get things going on my test account.  The format for that was IP:8082 incase it helps anyone else out.

[dvilchez01]

Sorry Pasqualotto, I want to ask:

Phone numbers for the Zimlet "click to call" must be configured locally on the contact book account? It should not be received from Cisco Unified Call Manager? Thanks!!!

[epasqualotto]

You mean the source number of the user or the destination?

For me the click to call fill all two field.

[dvilchez01]

I refer to the "To" field as the "from" if it is being captured from CUCM