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pmd4332
Beginner

Variable help please

I am having an issue with a script that has a callback option, it has been requested that when the agent is ready the agent should be able to see the customers number and what CSQ they selected. Issue is, the first script calls the trigger to the CCB script and then it returns to the first script to complete the process. i cannot capture the information requested. what am i doing wrong? I have tried the usual steps (Call Info and Set Enterprise Info) any help would be great!!

Info flow: script 1---->CCB script-->script 1

1 REPLY 1
Anthony Holloway
Cisco Employee

No need to post this here. You did just fine posting in the Contact Center forum here:

https://community.cisco.com/t5/contact-center/variables-across-ccb-script/m-p/3791811#M110012
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