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Caller setups a CCB and is not getting called back. When looking at the logs, it states CCB is dropped due to timeout exceeds 5000. The wait times are very long as well, sometimes more than an hour. are there any timeout adjustments I can do outside ...
I am having an issue with a script that has a callback option, it has been requested that when the agent is ready the agent should be able to see the customers number and what CSQ they selected. Issue is, the first script calls the trigger to the CCB...
I am having an issue with a script that has a callback option, it has been requested that when the agent is ready the agent should be able to see the customers number and what CSQ they selected. Issue is, the first script calls the trigger to the CCB...
When using CCB in UCCX, where can I post the callers ANI and menu choice selected by caller. I want the agent to know that this is a callback call and the agents can see the number and what queue the caller had previously selected. (I can post the 2 ...
What if you wanted to bypass telling the call their position in queue if their position has not changed? I want to make it so the callers does not have to hear their position over and over if it has not changed. Can someone show me how to accomplish ...
Callers come into the main script first, then if they want to option for a callback they give their ANI to the script. which then confirms number and hangs up. When an agent becomes "ready" the callback script rings the agent phone and the agent pres...
So does this type of solution actually work? there appears to be a few "gotchas" in it. How do I prevent getting the -1?
I have included a couple of pics.
