Very Bad Support from Cisco Team in UAE for our UCS Product

[MahmoudBaza]

Hi,

we have Purchase one UCS with smart Net Support, after the implementation of the Box , we found the the Fabric  interconnect switches is working using the Grace Period Lic., we have Asked our partner (MDS) in UAE to take action for this issue since more than 2 months, and there no any actions from there site,

since we can not open a Cisco case because Cisco Partner did not provide us with Smart net Service Contract information

We try to contact Cisco Sales Team to help us in this case, we contact (product sales manager for Data center from Cisco UAE), he confirm that we have purchased  the lic. of fabric interconnect,  but unfortunately until now he could not able to solve our issue

Also we have inform him out our account issue and we can not open any support case with Cisco because we don't have the Smart Net service contract information, Also he could not help us to solve this issue

it this very bad experience with Cisco, we was a Cisco customer for the past 10 years, but after this experience with the support , we start to think again for changing our infrastructure to any other qualified Vendor.

[Walter Dey]

What model of Fabric Interconnect do you have ? how many ports are used on this FI ? The hardware itself has bundled a number of port licenses. If you are above this limit, then a grace period of 120 days starts; however, even after expiration of the grace period, nothing happens; the only downside: your logfile will be filled with error messages.

Licenses

Each Cisco UCS fabric interconnect comes with several port licenses that are factory installed and shipped with the hardware. Fabric interconnects can be purchased fully licensed or partially licensed. Additional licenses can also be purchased after delivery.

At a minimum, each fabric interconnect ships with the following counted licenses pre-installed:

• Cisco UCS 6120XP fabric interconnect—pre-installed licenses for the first eight Ethernet ports enabled in Cisco UCS Manager and any Fibre Channel ports on expansion modules
• Cisco UCS 6140XP fabric interconnect—pre-installed licenses for the first sixteen Ethernet ports enabled in Cisco UCS Manager and any Fibre Channel ports on expansion modules
• Cisco UCS 6248 fabric interconnect—pre-installed licenses for the first twelve unified ports enabled in Cisco UCS Manager. Expansion modules come with eight licenses that can be used on the expansion module or the base module.
• Cisco UCS 6296 fabric interconnect—pre-installed licenses for the first eighteen unified ports enabled in Cisco UCS Manager. Expansion modules come with eight licenses that can be used on the expansion module or the base module.

Note

The eight default licenses that come with a 6200 series fabric interconnect expansion module can be used to enable ports on the base module, but will travel with the expansion module if it is removed. Upon removal of an expansion module, any default expansion module licenses being used by the base module are removed from the ports on the base module, resulting in unlicensed ports.

Port licenses are not bound to physical ports. When you disable a licensed port, that license is then retained for use with the next enabled port. If you want to use additional fixed ports, you must purchase and install licenses for those ports.

Important:

Licenses are not portable across product generations. Licenses purchased for 6100 series fabric interconnects cannot be used to enable ports on 6200 series fabric interconnects or vice-versa.

Grace Period

If you attempt to use a port that does not have an installed license, Cisco UCS initiates a 120 day grace period. The grace period is measured from the first use of the port without a license and is paused when a valid license file is installed. The amount of time used in the grace period is retained by the system.

Note	Each physical port has its own grace period. Initiating the grace period on a single port does not initiate the grace period for all ports.

[JIM MCIVER]

I've been trying to get help from cisco on a new be6000 call manager for 29 working days, 80 or so emails and am unable to get qualified English help.

-jm

[Walter Dey]

This is not the proper place to address this kind of non technical issues. Please open a TAC case and you are able to escalate if necessary !