cannot connect to ANI server

boonteongng · ‎01-21-2003

when I tried to launch any of the swoftware under campus manager , I received error : cannot connect to ANI server.

I check the process management. The ANI status is running but busy flag set. Any idea ?

lgijssel · ‎01-21-2003

It is not unusual for the ANI-server to run with Busy Flag set.

When it has worked before, then I suggest you should try restarting the service deamon cwdmgtrd or something like that. (I do not exactly remember the process name)

If this is a new installation, make sure DNS is up & running and let it run for about fifteen mins before trying again.

miacalla · ‎01-29-2003

Also, make sure you are not accessing Cisco Works via the loopback address. Even if access it via the server itself use its actual IP.

devon.roberts · ‎02-07-2003

I am having the same problem as the original poster. The latest I heard from TAC is that Cisco Works2000 is not supported on Advance Server. Seems lame to me given that the only module that is not working is Campus Manager.

I reinstalled CM and the JRE without any luck.

You can clearly see the errors in the ANI Server logfile.

mark.mirrotto · ‎02-07-2003

This installation wouldn't happen to have dual NICs in it, does it? I ran into this issue with an installation a few weeks ago. Make sure the ANI server is running on the same IP address as the other apps.

devon.roberts · ‎02-10-2003

It turns out that the version of Java was contributing to my problem.

I uninstalled the java that I was running and went to java 1.3.1.

Here is the link to download JRE 1.3.1 :

<http://www.cisco.com/pcgi-bin/tablebuild.pl/java>

I also installed CD One, 4th edition, install Patch 1 containing the Java plug-in 1.3.1

I am working fine now.

boonteongng · ‎02-10-2003

If you have 2 NIC installed in the server and you access from a browser in the server, try using the host actual IP address instead of 127.0.0.1.