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Error when trying to access CMS for Catalyst 2940

EdmundTan
Level 1
Level 1

Hi,

I have been using the web CMS to administer our Catalyst 2940 until yesterday when it suddenly did not work. The following error message appeared when trying to start the CMS:

"AppletParameters property not found"

Bearing in mind the following were done in the past 4 days:

- upgrade Symantec Antivirus Corp Edn from 9 to 10

- install security patches for WinXP (yesterday)

I set out to try and see if I can find the culprit:

- disabled Windows Firewall -> still same problem

- tested across 3 machines running WinXP SP2 with latest security patch installations -> all exhibit the same problem (one of the machine has never had the CMS plugin installed before)

- tested 1 machine with WinXP SP1 (fresh CMS Plugin install) -> works

- tested 1 machine with Win2K SP4 (fresh CMS Plugin install) -> works

- removed security patches 1 by 1 from one of the WinXP SP2 machines -> still same problem

- tried to activate restore point on this same WinXP SP2 machine -> failed to restore (I think becos all the security patches had been removed by then)

- did not remove Symantec Antivirus Corp Edn as both the WinXP SP2 machines and Win2K SP4 machine have that installed (and only the WinXP SP2 machines have the problem)

The most likely conclusion here is that WinXP SP2 security patches caused the problems but I can't explain why didn't the CMS load even after I removed all the WinXP SP2 security patches.

Help!!

Cheers!

Edmund

1 Reply 1

EdmundTan
Level 1
Level 1

Problem solved. Disabling Symantec AntiVirus's Auto-Protect allows the CMS to load properly.