FTP Problems

[brett.bonin]

If an FTP put works, but get is failing, where should I start in the troubleshooting process? Do you think it's s TCP issue and how can I check?

[Harold Ritter]

Could you start with the error message you receive when the get command fails. It could be related to the MTU size issue in the downstream direction. Is there a FW or ACLs between your workstations and the server.

Thanks,

[scottmac]

Could be standard / passsive mode, depending on the firewall(s) involved.

If it's a graphical client, click (unclick) the "Passive Mode" checkbox.

If it's a command line client, try "PASSV" at the "ftp>" prompt.

If it was a mode issue, you would not get a flakey connection, you usually wouldn't get a connection at all. However, you may be able to connect to one host, but not another.

How is it that it's "failed?"

-Scott

[Harold Ritter]

Scott,

If it was a simple case of standard vs passive FTP, the problem would happen with both get and put.

My 2 cents,

[Richard Burts]

A couple of pretty obvious things, but frequently turn out to be problems when FTP GET fails:

- be sure that you are correctly specifying the directory and the file name.

- be sure that the file you are attempting to get has permissions that allow remote accessing.

- be sure that the account you are using on the FTP server allows for remote gets.

HTH

Rick

[adsilva]

The 20 TCP port is closed? If yes, could you open this port and try again?

[snoopdoggydog]

Brett, run a trace from ethereal http://www.ethereal.com/