I'm spreading myself thin on the ground, trawling Forums and Message Boards around telecommunications and CRM/CTI to introduce my publication which provides a complete overview to the Genesys Laboratories Technologies, Solutions, Products and Framework.
"The Handbook" gives you a lot of different perspectives (architectural, technical, processes, applications, managerial, operational, etc.) for each of the Genesys Solutions, making it a unique insight into the world's number 1 Call Centre technology provider.
http://www.tonytillyer.co.uk/The-Handbook.php
For a preview edition, have a look here;
http://www.tonytillyer.co.uk/documents/GENESYS_HANDBOOK_EXCERPT.pdf
(use the password "genesys" to open this PDF Document)
Cheers!
Tony
