ISE indexing engine not running

[ali.mousavizadeh]

I have two ise 2.3 servers and in order to create ha.

after ha two ise server, The following problem happened

serivce ISE Indexing Engine not running.

please help me

[Ben Walters]

Have you seen this thread?  

https://communities.cisco.com/thread/86829

Sounds like a reverse DNS record for your ISE nodes is required for the service to properly start in HA setups.

[ali.mousavizadeh]

Hi Dear

I Checked reverse DNS records for ISE nodes.

Reverse DNS are already created But the problem did not resolve

[EvgenyG]

same issue....

dns records are persist/ Certificates installed, time zone, NTP correct....

tried restart...no luck(

ise/admin# ping ise
PING ise (10.0.64.228) 56(84) bytes of data.
64 bytes from 10.0.64.228: icmp_seq=1 ttl=64 time=0.028 ms
64 bytes from 10.0.64.228: icmp_seq=2 ttl=64 time=0.028 ms
64 bytes from 10.0.64.228: icmp_seq=3 ttl=64 time=0.020 ms
64 bytes from 10.0.64.228: icmp_seq=4 ttl=64 time=0.039 ms

--- ise ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3001ms
rtt min/avg/max/mdev = 0.020/0.028/0.039/0.009 ms

ise/admin# sh clock
Mon Jun 17 14:39:34 MSK 2019
ise/admin#

ise/admin# sh ntp
Configured NTP Servers:
10.0.64.1
10.101.0.136
10.101.0.137

synchronised to NTP server (10.101.0.137) at stratum 3
time correct to within 474 ms
polling server every 64 s

remote refid st t when poll reach delay offset jitter
==============================================================================
127.127.1.0 .LOCL. 10 l 87 64 76 0.000 0.000 0.000
+10.0.64.1 89.109.251.21 2 u 13 64 77 2.341 -3.561 0.318
+10.101.0.136 194.190.168.1 2 u 12 64 77 0.555 -0.015 0.635
*10.101.0.137 89.175.20.7 2 u 14 64 77 0.581 -2.561 0.628