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RME 3.5 Software Upgrade Fails 3500xl

james.amann
Level 1
Level 1

Job failed 8 out of 10 tries: Says it cannot put device into priv mode when it fails. We do have the correct credentials for enable secret. Anyone seeing this behavior?

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JOB ID - 11 SUMMARY

Device Name : [OUR DEVICE]

Software upgrade result - Failed

Total number of devices scheduled for upgrade: 1

Number of devices upgraded: 0

Number of devices failed : 1

Total time taken for Job - 6 mins 57 secs

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Starting Job: ID - 11

Owned by :

Job description: RETRY: Final Test

Results e-mailed to : [MY EMAIL]

Time created : 17 May 2004 00:02:53 EDT

Scheduled time : 17 May 2004 00:02:53 EDT

Total number of devices in the job: 1

Reboot devices immediately after download : no

Update boot commands in config file: yes

Back up current running image: no

Stop if error detected : no

Use Tftp Fallback for Image Boot : no

Job running on : [OUR CISCO WORKS SERVER]

Tftp Root Directory : /tftpboot

Processing Device : [OUR DEVICE] (#1 of 1)

Start Time : 17 May 2004 00:03:10 EDT

Running System S/W : 12.0(5)WC9a ENTERPRISE|COMMAND-CAPABLE

Upgrading System S/W : 12.0(5)WC9a ENTERPRISE|COMMAND-CAPABLE

Bootldr upgrade not selected or not applicable

Device is being locked for exclusive write access.

Connecting to device now ...

Device not reachable using SNMP. Will retry connecting after 3 mins

Trying to connect to device again. (2 Retries left)

Trying to connect to device again. (1 Retries left)

Device cannot be connected via SNMP skipping the software upgrade on this device

Error Info Code: '4021'

Message: 'Device Error: Cannot put the device into privileged mode. '

Action/Reason:

'Probable Cause: Invalid access information for the device.

Recommended Action: Verify enable password, enable secret in the

inventory, then retry the operation.'

Device has been unlocked from exclusive access.

Image Upgrade Failed

End Time : 17 May 2004 00:10:04 EDT

Time Taken: 6 mins 54 secs

Job encountered error. Job aborted.

End of Job

4 Replies 4

milan.kulik
Level 10
Level 10

Hi,

never seen such an errror.

But according to "Device cannot be connected via SNMP skipping the software upgrade on this device " error message I'd check the SNMP community strings.

Regards,

Milan

Strings are correct. Upgrade worked twice out of 8 tries.

How busy is your network when you try upgrading? SNMP runs at such a low priority compared to other traffic, you may want to increase your timeouts.

What image are you trying to upgrade too? Is it the same that's currently running on the device? I seem to remember putting the same image set as currently running leads to problems similiar to downgrading IOS images. Suggest trying to do a manual load and see what happens.

I did a trace and it appears that the attempts to telnet to the device are failing. It seems as if RME is sending terminal parameters while the device is expecting passwords. SNMP works all-day long, I could see that in the trace. Something is amiss with the attempts to telnet to the device...