CSA Registration Problems

[maik.behley]

I have many problems with the csa 4.5.1.x. When i installed the csa on any client workstation, the csa can not synchronize with the csa mc. The communication between the two peers is ok. I can telnet to the ssl port 443 and the communication port 5401. In the troubleshooting csa log message i can see the following failure:

[2005-11-30 17:47:48.703] [PID=288] [Csamanager]: conn_check: dns : resolved mgmtserver name csa.sample.de to 192.168.0.10

[2005-11-30 17:47:48.703] [PID=288] [Csamanager]: conn_check: https : mgmtserver is not reachable via https

[2005-11-30 17:47:48.703] [PID=288] [Csamanager]: conn_check: finished

[2005-11-30 17:48:17.875] [PID=288] [Csamanager]: Performing fast poll...

[2005-11-30 17:48:17.875] [PID=288] [Csamanager]: inquire_config_status: exit: Agent is not registered.

[2005-11-30 17:48:17.953] [PID=288] [Csamanager]: Failed transaction, url=https://csa.sample.de:5401/csamc45/agent, curlerr=60 (SSL certificate problem, verify that the CA cert is OK).

[2005-11-30 17:48:17.953] [PID=288] [Csamanager]: Registering with server csa.sample.de, Failure (1)

[2005-11-30 17:48:17.953] [PID=288] [Csamanager]: inquire_config_status: exit: Agent is not registered.

[2005-11-30 17:48:18.046] [PID=288] [Csamanager]: Failed transaction, url=https://csa.sample.de:5401/csamc45/agent, curlerr=60 (SSL certificate problem, verify that the CA cert is OK).

[2005-11-30 17:48:18.046] [PID=288] [Csamanager]: Registering with server csa.sample.de, Failure (1)

[2005-11-30 17:48:18.046] [PID=288] [Csamanager]: inquire_config_status: exit: Agent is not registered.

[2005-11-30 17:48:18.140] [PID=288] [Csamanager]: Failed transaction, url=https://csa.sample.de:5401/csamc45/agent, curlerr=60 (SSL certificate problem, verify that the CA cert is OK).

[2005-11-30 17:48:18.140] [PID=288] [Csamanager]: Registering with server csa.sample.de, Failure (1)

[2005-11-30 17:48:18.140] [PID=288] [Csamanager]: Performing fast poll...Failure (1).

The reason is a certificate failure. When i want to generate a new certificate in the VMS menue, i get the message "this certificate is from third party ca". I don't now what this system mean. I have the complete system new installed with the same success. Who can i generate a new certificate which the system use for client package? When i install the csa on the vms server, i get no problems and all working.

The vms system what i use has the version number 2.3.

Thanks

Maik

[pmccubbin]

Hi Malik!

I won't pretend to have a solution but maybe I can help you with your troubleshooting by asking a few questions. Forgive me if I am off-track or you have already done what I suggest.

1. Why are you generating a new certificate in the VMS menu? I've never had to do this in my previous installations.

2. I would also look at the error message before the SSL certificate problem: "mgmtserver is not reachable via https" Is the name of the CSA MC resolving correctly via DNS? Have you tried to change the name of

your MC at any time during your problem-solving? A name change is big trouble for a SQL database

and the best thing you can do is a format C: and begin your installation anew.

3. Is DNS configured on the Management server or are you using a hosts file?

4. Are you missing the CSA license file for the CSA desktop agents?

Hope all this helps. Let us know how it turns out.